Vantage Communications Worldwide Communications, Single Customer View

VIP Integration with Vantage Contact Center

Just as the Vantage IP Communication Service provides superior features and functionality at a fraction of the costs of premise-based alternatives, VCC enables small businesses that would never before have been able to afford to operate a contact center, enhance their customer call handling capabilities by improving customer support, sales and billing experiences for customers and prospects.

A Small Business Can Buy as Few as 1 Queue and 2 VCC Licenses and Enjoy the Following Benefits:

• Improve your outward appearance to customers and prospects
• Easily queue requests from email, voicemail, fax and live calls
• Real-time view of inbound calls
• Queue and agent detailed reporting
• Web-accessible call flow, routing and agent control by management
• Easily reassign agents to insure calls are answered promptly