Vantage CRM Integration with Vantage Contact Center
Vantage CRM and the Vantage Virtual Contact Center (VCC) can be used together to provide a comprehensive, cost-effective solution to the inbound sales, support and billing needs of medical offices, financial services companies, law firms, ticketing firms and any other business with significant in-bound and out-bound call flow.
VCC enables calls, emails, voicemails and faxes to be queued and distributed to ensure that customers receive the proper attention to their inquires. Once a customer interaction has been initiated, you can use the Vantage CRM application to review invoices, input sales orders, check order statuses, create support tickets and much more.
By using VCC and Vantage CRM together, your agents can increase efficiency by utilizing:
- Automated screen pops with caller details
- Automated call logging
Both Vantage CRM and VCC are hosted virtual solutions that require no capital expenses to implement or dedicated IT staff to manage. Never before has it been so easy for a small business to run a big business-style Contact Center with Contact Management software.
