Vantage Communications

Mobility + Multimedia + Inbound/Outbound = Great Service

The traditional call center—agents in a big room with headsets answering calls—is becoming obsolete. The Vantage Virtual Contact Center (VCC) allows any sized organization to deploy call center functionality with agents located in the office, at home, or anywhere in the world. But simply answering calls isn’t enough anymore. Customers want to reach you via email, IM, text, chat and fax. VCC enables you to reach your customers using the communications channels they want.

VCC Reporting is so comprehensive it manages all agents, balancing inbound and outbound voice and data communications so that customers are not left waiting and agents are optimally used. VCC’s hosted delivery model requires no extensive investment in servers, software, maintenance, or specialized staff. VCC is browser based, priced monthly per seat, and is 70% less than premise based systems. Best of all, it’s already operational for thousands of users, insuring simple and rapid installation.